Customer Testimonials
After dealing with ongoing issues with my 2019 GMC Terrain, I repeatedly brought it to the dealership hoping they would properly diagnose and resolve the problem. Instead, I was repeatedly told that there was nothing wrong with my vehicle or that they simply couldn’t replicate the issue.
My vehicle spent weeks at a time at the dealership, on multiple occasions, without the problem ever being diagnosed or resolved. Despite the extended time they had my vehicle and multiple opportunities to figure out what was wrong, I was continually left without answers or a solution.
I ultimately lost confidence in their ... Read More Google - Nov 12, 2026
My car was well taken care of and fixed quite fast. Everyone was helpful and polite. A great experience.
Thanks to the Adams I got a 2026 Lambuick!!! Great people, knowledgable, efficient, great experience and I definitely recommend!!
Friendly and helpful.
Thank you to my new friends at Joseph Buick GMC for and incredible trade/purchase on Friday. From the initial call with Gabe to the follow-up with Cam and the sale with Adam and Cam. Leaving my beloved Corvette there was bittersweet but driving home in the new Denali helped to ease the emotion. Thank you to everyone involved in the process and looking forward to years of enjoyment with my new ride. Thanks again fellas. Much appreciated 👏
It’s extremely concerning that a dealership would allow someone to operate one of its vehicles with such blatant disregard for the safety of others.
I encountered an individual driving a GMC Yukon in Downpour Metallic, displaying a dealer tag, who repeatedly brake checked me in a residential parking lot. The driver intentionally appeared to prevent me from getting around them, and when I finally had an opportunity to pass, they slammed on their brakes yet again, seemingly attempting to cause an accident.
This wasn’t a one-time incident or an accidental hard stop. It happened repeatedly, and the behavior ... Read More Google - Oct 22, 2026
They did not top off my fluids like they said they would and it was included in the service
Service was fast, professional and friendly.
Great experience working with Jay on my new Sierra AT4. He was responsive, straightforward, and easy to work with throughout the entire process. He worked with me to get to a deal I was comfortable with and has continued to be helpful even after the sale. Really happy with the truck and would definitely recommend Jay and the team!
Found vehicle on line . Called talked to Jay, worked out a deal . I live pa Jay met me half way ,outstanding service.THANKS
Had to pick up a vehicle from there service department, staff was pretty friendly.
Courteous staff. Nice lounge to wait in. Price is competitive.
Good place. I just bought a car from here. Very easy.
Chris is my service advisor and I ‘m extremely satisfied with his professionalism and recommendations. He keeps me coming back for service of my vehicle
The salesperson was very helpful as well as the finance person. Had a question about how to use the Driver information screen. The service department was very helpful in explaining and telling me how to get a duplicate key
They were Nice to work with, the oil change was done well within the time I was told
Original Work requested was fine. They left the key on during the work and made the battery die. Proceeded to tell me the battery was bad and tried to upsell me a new battery when it didn’t need one. Classic dealership service…..
OMG!!!! They had a wide selection to choose from. I walked in thinking that I definitely would not be approved for the vehicle I chose but Jacques make sure that I left with the car I wanted. I went to a wide range of different dealerships, but the Joseph Buick dealership on Colerain Ave was the only one that gave me a real chance thanks to Jacques. If you’re looking for a vehicle, please please go to Jacques. He will definitely make sure he takes great care of you and make sure you have weighed out every option before ... Read More Google - Sep 4, 2026
The mechanics truly do a great job of determining the issue with your vehicle. The biggest issue is the communication with the customers during the process. My car was in the shop for almost 3 weeks, and I had to reach out to the in order to find out what was going on.
Things went well but after 2 hours waiting I was offered a courtesy vehicle. Should have offered me this when I arrived knowing the service was going to take hours.
Second time I brought my new car in for service. Communication about what work was accomplished has been zero with zero follow up. This is my fifth vehicle I have purchased from Joseph. Tim Perry is awesome but the service dept has been a disappointment
Do not buy from this place buyers beware just like most other car dealerships. Beware read the fine print salesman’s and sales ladies. They’re all trying to just get money. I would recommend everyone if you get from this place buy a warranty on the car. Check engine light has been on ever since I bought the vehicle after the first day I’m sure they just cleared the code and they sold the car as is beware of this place my family is always bought vehicles from this place, but we will not buy anymore
Dealership is excellent,but I had a situation with service guy telling us he has never heard of warranty paying anything towards battery replacement. Although we said whether warranty pays toward or not we want work to be done,but wasn't until the following Monday that I was able to pick up my car because no service over the weekend.
This is the best shop in Cincinnati! They always do a great job and I always get treated well! I take all my cars and trucks here.
They were very nice and friendly. Awesome experience I must say. Thank you very much
Adam Moeller our Sales Rep was awesome. Friendly, Informative and a pleasure to work with. I would buy from Adam again!!
I’m able to get an appointment with the service department within a reasonable amount of time. I’m given a clear explanation of what needs to be done.
Called about a vehicle was able to do everything over the phone to make decision went same night to pick up! Dennis was awesome!
From the service personnel to the technicians that work on my vehicle always deliver top notch professional work with a friendly attitude! !
Staff was friendly and work was done in a timely manner! There were many appointment times available.
Jay was amazing to work with, very helpful and worked with me from beginning to end
I like this dealership, everyone I have dealt with from Sales, Service and Finance has been positive, easy to relate to and willing to take the time to explain. I bought my last Encore From here, it was only serviced here. So I bought my new 2026 from here.
Chris Farrell great man to have in the service department. Very courteous and knowledgeable. I ask for him every time I call
Pleased with the customer service I received however Service representative forgot to check my front finder. The sale rep.advised me to reschedule appointment with service department and he will make sure the service department looks at it.
Got a real good deal and the staff there is very pleasant to work with. Love my new Yukon. If you’re looking for a GMC I can highly recommend Joseph GMC.
I always have an amazing experience going to Joseph Buick GMC for all my service needs and vehicle purchases. I worked with Adam, Jonah, and Patrick today and the process was seamless and easy.
Great experience! I highly recommend Adam M. Very professional and easy to work with. No pressure but are sure to please.
I would not recommend Joseph GMC dealership in Colerain, Ohio to anyone! Dennis Bettis was my Salesperson. Dennis promised us a set of Floor Mats along with a $25 Gift Card to Outback. It has now been over a month since I purchased my truck and i continue to get the runaround or ignored regarding these 2 items Dennis Promised to me. We will never purchase a vehicle or return back to Joseph GMC dealership in Colerain, Ohio ever again in the future.
Adam was very professional listened very well to what my needs were and actually got me exactly what I wanted.
My Service experience from start to finish met my expectations ! Thanks for the Good Service.
Ask for oil change and tire rotation. They rotated tires but when driving on the highway shaking occurred then went back and they balanced the tires and took care of the problem. They charged extra for tire balancing. They could have told me in advance when you rotate tires you should balance tires also. Makes sense to me. Try it sometime.
Was not happy. I called and asked about having my speedometer reset because of a different size of tire. They told me yes they could do it and gave me a price. I called back and gave them very specific info about the truck and new tires and asked them to verify. Again I was told yes and the price was the same. I took the truck in and after I got there and signed in I was sitting in the waiting room when the manager came in and told me that the $18.00 job that i called and verified about ... Read More DealerRater - Aug 15, 2026
Ron was great. Picked up delivered my vehicle to my home. Still waiting on the radio.
Great experience at Joseph GMC. The staff was professional, straightforward and easy to work with. I am very happy with my new Sierra and appreciate the excellent customer service.
Outstanding service. I was scheduled in a timely manner. I was greeted immediately and kept well informed. The work was completed to my satisfaction promptly. Very pleased!
Very welcoming and the service is always great.
James does a fantastic job every time. He is very professional and keeps customers informed.
Avoid this dealership.
Based on my experience, Joseph Buick GMC has been an absolute nightmare to deal with. I believe they attempted to use a yo-yo spot delivery tactic after I was already approved for financing.
It has been three weeks since I signed my paperwork, and the dealership still has not submitted the financing documents to my lender. After I contacted Finance Manager Patrick Valpreda for an update, he told me a document was missing. However, no one from the dealership ever contacted me to let me know there was an issue I only found out because I reached ... Read More Google - Aug 6, 2026
Avoid this dealership.
Based on my experience, Joseph Buick GMC has been an absolute nightmare to deal with. I believe they attempted to use a yo-yo spot delivery tactic after I was already approved for financing.
It has been three weeks since I signed my paperwork, and the dealership still has not submitted the financing documents to my lender. After I contacted Finance Manager Patrick Valpreda for an update, he told me a document was missing. However, no one from the dealership ever contacted me to let me know there was an issue—I only found out because I reached ... Read More DealerRater - Aug 6, 2026
My service was wonderful. I like the fact that the person (Chris) working the service desk took his time to explain everything in detail to me about my cars service, what it needed, or didn't need. Also everything that was taken care of while it was there. Great job Chris and Great job Joesph GMC .
The dealership did what GM instructed. Not what I, THE CUSTOMER, was told they were going to do when the repair was scheduled for the FOURTH TIME!! Which was replace the radio! The dealership repaired, with GM’s assistance I’m told, though it was not repaired! GM has on more opportunity to make this right before I go to the BBB. Please contact me to schedule MY RADIO REPLACEMENT!!!!!
I had an 830 appointment for a check engine light . I was able to wait for the diagnosis which took perhaps 40-45. minutes or so.. very reasonable time well spent.
Very courteous and organized company. Listened to issues. Asked if everything was going well with vehicle
Easy in,easy out. No hassle, great work. We'll decibel be going back for my next maintenance.
I want to thank you guys for taking good care of me and my truck great service I will be back for all of my truck needs thank you again!!
Great dealership did a great job on my SUV very time worthy and great staff with communication 👏
The team is always professional and willing to help. I always get out at a reasonable time.
Fast service , friendly and polite as well as informative 😉 Thank you Joseph Buick and GMC!
Very good service, attentive, and followup on my concerns. Updated my contact information in the database for future referral.
On July 27,2026 I had appointment for an oil change on my 2017 Buick Enclave. The service staff, Chris was excellent.
I got into my car and pulled out of your GMC facility onto Colerain Avenue and immediately I heard a very bad noise, sounded like something was loose and the steering wheel was vibrating very violently.
I immediately turned around and returned to the dealership. Chris came and I told him what the car was doing and he took the vehicle back into the service area.
He came to the waiting room and said there were three lug nuts that were ... Read More DealerRater - Jul 29, 2026
I came to get my car serviced at your establishment because the last time I did (in January) I had the tire sensors replaced on 3 of my 4 tires. The 4th tire’s sensor was not replaced and I was having issues with it so I wanted to get that looked at and additionally one of the tires that did have the tire sensor replaced was also having issues, it seemed like it was not holding air. I specifically told the person who checked me in (and they even came and confirmed) that I wasn’t sure if it was an ... Read More Google - Jul 27, 2026
I visited this dealership with my partner while we were seriously considering purchasing a Cadillac we had just test driven. The car itself was in great condition and initially we were excited about the possibility of moving forward with the purchase.
However, the experience with the sales staff was extremely disappointing. From the beginning, the salespeople came across as rude and uninterested in helping us. They also acted as though they were doing us a favor by even selling us the car. Even though there were other customers present, they made us feel like we were an inconvenience and were ... Read More Google - Jul 26, 2026
We came to this dealership ready to buy a Cadillac after a great test drive. The vehicle itself was excellent, and we were genuinely interested in purchasing it. Unfortunately, our experience with the sales staff completely changed our minds.
The salespeople were rude, unprofessional, and acted as though they had no interest in selling us the car. Instead of trying to earn our business, they made comments suggesting we should just go somewhere else to buy a vehicle.
What was most concerning was a comment made to my boyfriend, who is American-Arabic. A salesperson told him, "Remember, there are ... Read More Google - Jul 26, 2026
Great experience! My service advisor was great!
Joseph Buick on Colerain Ave Cincinnati recently did the 75,000 mile service on my 2023 Buick Enclave Avenir. I was completely satisfied with the service - making the appointment online, no wait time at the service desk, a review of what was included in the service and cost, wait time during service, thoroughness of the service done, friendly and professional staff. Thank you!
Excellent customer service always top notch
Initial conversations with Scott Neuhaus and Patrick Valpreda were very good. We purchased a slightly used (4900 miles) GMC Sierra 1500 Denali Ultimate. We were assured it would be cleaned before delivery 4 days after the purchase agreement. We were very disappointed and embarrassed by the poor cleaning. We invited friends to a concert and when we went to put the chairs in the truck, the bed still had gravel and dust in it. Additionally, the windshield was smeared and door jams dirty. We expected for the price, it would be detailed or at least thoroughly cleaned.
Fast friendly service, All work completed to my satisfaction. Service associate was professional and listened.
Jason in parts helped me out , looked for my parts and made sure i had the correct part with sending me pictures , and verifying part numbers! now my car is back on the road and good to go! Ask for Jason if you need parts!
Great salesman. Very smooth process
We’ve bought two Buicks from Joseph Buick and both are great! One is an Envision, the other an Enclave. Cameron was wonderful and got me in and out quickly on this second purchase. I hope to be able to work with them again in the future!
Salesman was easy to work with. And very friendly. Id go back to the same guy if they had the vehicle I wanted
Outstanding partnership from Sales to F&I. Was impressed with the customer centric approach. I would absolutely use them again!
They communicate well about what is found and what is recommended. They give the price to do all work or certain work selected.
This was the 5th tome in for this problem. Your guys haven't been able to fix it.
I just made my 1st payment and deeply regret my purchase. This car immediately needed brakes even though I raised this concern. Tey drove it and sd they didnt need them now after 200 miles they need all 4. They had my car for 2 weeks to fix a window and didnt replace my gas, no big deal but gas is high. There damage not reported on the carfax as well. I wish I never went there and purchased the car. I dont think thei paid attention to the vehicle and just sold it. Lesson learned. .
Great ownership, they are lucky to have Greg Pies as a technician for them, he is world class.
I don’t remember the name of the gentleman that helped me, but he said he was newer to the local. He was amazing! Very courteous, informative, and went above and beyond to help me with all of my questions and services set up.
Great experience, very friendly service in and out in less than hour. Tasty coffee while waiting.
Joseph Buick-GMC is not only excellent in what they do, they also do it with Friendly, Fast Service! Stay Great!
Everything was great they took good care of me they performed the place was clean in the waiting area
Always friendly, fair and knowledgeable.chris my service advisor always is fantastic. I enjoy bringing all our vehicles herw.
It was very easy to check in. I was in and out with in an hour and everyone was very nice.
I had a great experience working with Jaquez. Super friendly and wanted to do everything he could to make a deal happen.
The best part about this dealership is that there was absolutely no pressure from the salesperson Scott to the finance individual. Patrick.
***I’ll start my review with the caveat that I didn’t end up having service done at this service shop.***
Had to tow my Buick Regal in from the highway for urgent service that ended up being a failed high pressure fuel pump. They were very fast getting my car in and diagnosed. The price ended up being too far out of what I was comfortable paying for a dealership to do, BUT when I showed up to have my car towed home they were very understanding and professional. I left the car in front of the service bay ... Read More Google - Jul 9, 2026
It was kind of a complicated deal, but they made it work and I got a great used truck. Thank you, Dennis and Gabe for all your attention and making this happen! Dennis was truly a joy to work with.
I had such a fantastic experience with Joseph Buick GMC! Jay, our salesman, was fabulous and helped expedite the process tremendously before we ever even stepped foot into the dealership so we didn’t spend the whole day there. I absolutely love my Jeep Wagoneer, and could not recommend this dealership, or Jay, more!
I am still waiting on my new RADIO! It has not worked properly since purchased last AUGUST!!!! I did not leave feedback last time as it would not have been good. My suggestion would be FIX the issues then ask for customer FEEDBACK. WHEN WILL I GET MY NEW RADIO??????
Overall a good experience. Not perfect. The entire sales and financing team was friendly and helpful.
very nice very clean answered all question will come back don't know what else to say do not like 15 words
Did a great job, very helpful and friendly. I would recommend with no problem. Thanks 👍
I have been going to Joseph Buick more than a year now. Always leaving happy. Thank you