Customer Testimonials

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DealerRater Dec 1, 2023

Dependable, usually quick service time, customer service oriented and friendly❣️ oh and the cookies make the whole family smile…..

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DealerRater Dec 1, 2023

The service technicians were very professional but friendly. My routine oil change and tire rotation went smoothly and took about the hour they predicted. I was able to use some of my rewards so the bill was not too bad.

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DealerRater Nov 30, 2023

By far the easiest and most customer friendly purchase process I have encountered in Nearly 30 years. Explained everything and did not waste my time.

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DealerRater Nov 30, 2023

Clean and comfortable waiting room. Employees are engaging, willing to help with issues and caring. Organized and wait time is appropriate

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DealerRater Nov 29, 2023

I had an issue previously with the wrap warranty not covering an item when I felt it should have. Long story. I previously gave the dealership a bad review for this but the finance manager, Patrick, contacted me and said this should have never happened the way it did, and therefore handled it in such a way that made me have confidence, like I previously did in the dealership, again. I will continue bringing my car there in the future. They deserve a 5 star rating for this.

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DealerRater Nov 28, 2023

Really like My Dealership! Feel comfortable there and Everyone is very friendly! Bonus its very close to home.

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Google Nov 28, 2023

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DealerRater Nov 28, 2023

My experience with the service depart personnel thus far has been very very good. Best that I have ever had in my 55 plus of vehicle purchases

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Google Nov 23, 2023

GREAT CUSTOMER SERVICE!!!!

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Google Nov 21, 2023

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Google Nov 19, 2023

Service and timeliness are important and they did a great job.

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DealerRater Nov 18, 2023

Staff is amazing. From the technician that checks you in to billing. Everyone is so friendly and I feel I can trust them.

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DealerRater Nov 18, 2023

The staff are very professional and polite, very good service and the waiting time is wonderful. This is the place to go for all your automobile services.

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Google Nov 18, 2023

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Google Nov 18, 2023

David Baker, who was my advisor was very kind, and even I think, empathetic to my situation, since I thought the part needed to fix it, was covered under the wrap warranty I purchased with the car, and the warranty company says it wasn't. I had a lot of questions and he never once made me feel I was a bother or asking too many questions. He is the reason for the 5 star review I am giving. Buick/GM company as a whole also, so far. I love my car and has not had anything like this go wrong ...

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DealerRater Nov 17, 2023

He was very polite and very courtes and he got my car taken care of within a timely matter

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Google Nov 16, 2023

Very friendly.

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Google Nov 14, 2023

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DealerRater Nov 14, 2023

Always great service from Joseph Buick & Terry Fryman! I am always able to get a timely appointment. They quickly assess the problem & fix what’s needed. They let me know if the car has other issues that need to be addressed. Prices are reasonable & manageable for me - Terry adds service discounts when applicable. I have complete faith in this service department’s efficiency and knowledgeable service. A testament to their great service - my car has 311,000+ miles on it, and still running like a champ! I know this car won’t last forever, but my next ...

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Google Nov 13, 2023

I drive from Liberty Twp to Colerain Ave for service on my GMC Canyon because the service team is so efficient and courteous to me each and every time.

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DealerRater Nov 13, 2023

The Service Manager and and his staff have been very attentive to my needs/requests over all of the years that I have been patronizing them. They understand me and appreciate the meticulous care that I take with my vehicles. They have even gone above and beyond on a number of occasions. Very nice people to deal with!

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DealerRater Nov 11, 2023

Very nice and helpful staff. Plus, the lounge was neat and clean! Free Wi-Fi and coffee

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DealerRater Nov 11, 2023

Joseph Buick GMC is the best. It is so easy to get a deal done. There was no haggling or back and forth. They listen to what you want and do their best to match your needs. The entire sales team is welcoming and responsive. It was a great experience all the way around.

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Google Nov 10, 2023

Everyone I dealt with were knowledgeable, helpful and sincere.

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DealerRater Nov 10, 2023

Very good service everyone in it was polite. Thank you. I got my car wash.

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DealerRater Nov 10, 2023

The staff is so professional and welcoming! They do go above and beyond to keep you informed and comfortable while waiting on service. Thank you

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DealerRater Nov 10, 2023

The dealership always does great job. Danny is always patient and understanding. Does a great job.

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DealerRater Nov 9, 2023

I have purchased three cars from Joseph Buick GMC because I really have trust and know that my car will be serviced properly.

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DealerRater Nov 9, 2023

Excellent Service and the David Baker was very professional. I got my oil change and tires rotated. My car was washed too.

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DealerRater Nov 7, 2023

The service department and the advisor were all very professional and kept me advised of what needed to be done to correct the problem. The repair was completed in a timely manner and the cost appears to be fair.

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DealerRater Nov 4, 2023

i just got an oil change and a battery in my remote thanks for everything

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Google Nov 3, 2023

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DealerRater Nov 2, 2023

Everyone in the service department that helped with getting my truck fixed was accommodating and professional. I was kept informed throughout the process.

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DealerRater Nov 2, 2023

Good service and good turn around. Easy to contact as well. Will return for service again.

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Google Nov 1, 2023

Smooth and easy to buy a car here!!! Drove from Indianapolis and found the perfect car for me and my needs! Special shout-out to Danny and staff that made it so simple!

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DealerRater Nov 1, 2023

It was all good the staff is awesome Terry the advisor is the best in the land

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DealerRater Oct 31, 2023

Great service from the time I arrived till picked up! Everyone was friendly and a pleasure to work with!

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DealerRater Oct 30, 2023

Bought a 2023 GMC Sierra and Chris was awesome during the process. I recommend seeing him.

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DealerRater Oct 29, 2023

Matched prices, worked well with me, no issues at all. Easy process to drop off and pick up.

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DealerRater Oct 29, 2023

New Car Buyer - Long Time Customer! Been purchasing Vehicles (both GMC & Buicks) from Joseph for over the past 25 years! Shop other dealerships and always get a great deal. That’s why I go back!!

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DealerRater Oct 28, 2023

They went above and beyond to fix the issue and make sure it was corrected.

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DealerRater Oct 28, 2023

It seemed efficient. The salesperson worked well with us. We found just the right car. Finances went smoothly. Nick the tech person was patient and worked with me extremely well.

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DealerRater Oct 27, 2023

I had an appointment for an oil change and tire rotation. I was in and out in about an hour. Advisors were professional and other staff friendly.

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Google Oct 26, 2023

Ishaun Casey sales associate help me to buy gmc sierra 1500. Excellent service ishaun , Thank you !

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Google Oct 26, 2023

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Google Oct 26, 2023

We really appreciated Danny coming in on his day off! Everyone was very helpful and nice!

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DealerRater Oct 26, 2023

The guy who waited on me and took care of my car, was exceptionally nice. He got me in and out didn’t need any extra work this time it was quick and easy.

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DealerRater Oct 26, 2023

the experience was very good. It exceeded all expectations. We are very happy with the quality of service we receive.

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DealerRater Oct 26, 2023

Good customer service & attention to detail for all oil change visits. Also, love Saturday availability

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Facebook Oct 25, 2023

great service and welcoming staff

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Google Oct 25, 2023

Everyone was very friendly and Ishaun was very friendly and polite and he is a very good salesman he knows the truck inside and out he took the time to explain everything to me

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Google Oct 24, 2023

Easy to make same day appointment. Talked through recommended service. Gave a discount. Very pleased

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DealerRater Oct 24, 2023

I was very pleased with the service. The issue was repaired and they took care of my warranty company to be sure I was covered on payments.

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DealerRater Oct 23, 2023

I was unable to complete the purchase of my car the first time I came in. I was told you had printer issues.

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Google Oct 22, 2023

Found a truck I love! Nick Sander was fast too get back with me and worked out a great deal. Drive from South Carolina too get the truck. The whole time Nick was very responsive and not pushy. Hit up Nick if you need a new car.

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Google Oct 22, 2023

Nice people, cooperative, did whatever they could to make me happy.

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DealerRater Oct 20, 2023

It is a pleasure doing business with Joseph GMC's service dept. Terry came to the rescue again helping us get our vehicle in for service right away and took care of us once again! Also a special thanks to the ladies that helped us get a rental car so we could get to my husbands doctor appt. Thank-you all for being so caring and helpful. The Thompson's

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Google Oct 18, 2023

Steve went too no end to make sure I was satisfied with the purchase of my new car. Very professional

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Google Oct 18, 2023

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Google Oct 18, 2023

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Google Oct 18, 2023

I had a great experience shopping for my Ford fusion with Nick Sander. Straight to the point. Got what I came in looking for. Definitely recommend shopping with Nick!

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Google Oct 16, 2023

Came in for warranty repair. William at service was top notch. He kept in contact with me as to the status of the repair through the entire process and set us up with a loaner car. I have used Joseph GMC for service for 17 years and they are always honest and upfront with any repair.

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DealerRater Oct 15, 2023

In and out in less than 45 minutes and no hassle for other purchases! Thanks

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DealerRater Oct 14, 2023

Excellent customer service by Terry at the desk. He would check with me in the waiting room periodically to let me know what was being done and how long it would take. Other personnel there offered me refreshments while waiting Everyone was very pleasant. Thank you.

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DealerRater Oct 14, 2023

Excellent customer service in service & parts. Took care of recall quickly and courteous and friendly.

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Google Oct 12, 2023

Was a great experience and the salesman was very helpful.

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Google Oct 11, 2023

The whole Joseph Team was very attentive to my needs when buying a new truck. They couldn't be friendlier and glad to do business with them. I look forward to my next purchase. Scott

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Google Oct 9, 2023

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Google Oct 6, 2023

They had my car ready in a timely manner, clean and they was very friendly.

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DealerRater Oct 6, 2023

I HAVE BEEN HAPPY WITH YOUR SERVICE FOR THE 23 YEARS I HAVE OWNED IT.

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DealerRater Oct 5, 2023

I have had great customer service at Joseph Buick Service department. I brought my 2022 Envision in yesterday for an oil change. I was told it would be about an hour, and it was done in about 40 minutes or less. I have also bought or leased 4 cars from them. I highly recommend Joseph Buick!

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DealerRater Oct 5, 2023

everyone was very helpful and outgoing. they closed at 8 but stayed til after 9:30 to make sure i got to leave with my truck that day

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Google Oct 5, 2023

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Google Oct 4, 2023

Just enjoy friendly service I received at the dealership a great place to buy your car ok

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DealerRater Oct 4, 2023

Employees very professional and courteous. Waiting room very comfortable and complementary coffee and soft drinks.

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Google Oct 4, 2023

It was easy to schedule the appointment. David kept me up to date during the service. My second time there with great service. Better price oil changes than other GMC dealerships in the area.

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Google Oct 3, 2023

Great place to take your vehicle. Staff is friendly and professional. They have always fixed my vehicle right the first time.

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DealerRater Oct 3, 2023

My buying experience was great. My salesman Danny Fluker could not have been better! Finance Manager Kaz Saladin was also outstanding. I would defiantly recommend Joseph Buick GMC to others.

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DealerRater Sep 30, 2023

Fast quality work. Advisor kept me informed throughout the process. All my service needs were addressed

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DealerRater Sep 28, 2023

David who took care of me was excellent! A wonderful change for this dealership . But my question is why no retain age of personnel. Been going here since I bought my car. 4 1/2 years ago the change in personnel constantly is disappointing….

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DealerRater Sep 27, 2023

Easy to schedule service. Oil change, tire rotation and vehicle service performed quickly. Friendly service agents and cashier staff.

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Google Sep 27, 2023

Excellent Customer Service

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DealerRater Sep 25, 2023

It was a very smooth process from beginning to end. More specifically, my salesman - Danny and finance - Patric were extremely knowledgeable and professional. There was never any pressure.

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DealerRater Sep 23, 2023

Purchased cars and trucks at Joseph Buick GMC. Always a good experience, especially the service department. They are on time, friendly and get it done right.

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DealerRater Sep 22, 2023

The service manager was very kind and solitious. Appreciate his kindness and concern for me.

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DealerRater Sep 21, 2023

Nick and Phil made sure everything was good before leaving the dealership highly recommended.excellent job thank you.

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Google Sep 21, 2023

I went to J Welyer looking for a car. They missed up my credit score, running it 25 times. Score went from 656 to 510. Well at Joseph Buick GMC. The salesman was very nice, and helpful. By the time I got ready to leave. I had found a vehicle, and I was happy. No double talk, no trying to get me a car I could not afford. I was ecstacy and happy. Will go back again.

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DealerRater Sep 20, 2023

Very clean and the staff is very friendly and helpful hours work great for me

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DealerRater Sep 20, 2023

The service advisor was very friendly and did not treat us like we were crazy about our concerns with our new Buick. We were given a loaner vehicle and our car was fixed and ready the next day.

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DealerRater Sep 18, 2023

I thought the communication with service department prior to the service and during the service was excellent.

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Facebook Sep 17, 2023

Good inventory. Good location.

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DealerRater Sep 16, 2023

Good customer service. Well made vehicles. Solid Interest rates and I am very happy with my vehicle.

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Google Sep 16, 2023

Danny was very helpful and knowledgeable about details and the vehicle i purchase.

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Facebook Sep 16, 2023

Friendly, courteous, and efficient service.

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DealerRater Sep 14, 2023

I was pleased with the service they are very nice at this location. Thank you

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DealerRater Sep 14, 2023

Always great service and quick turn around on fixing my. Car. Service guy was great

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DealerRater Sep 13, 2023

Easy to work with. Nick kept me updated in the car I wanted and called as soon as it arrived. Smooth process.

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Google Sep 12, 2023

Trans. and front/rear trans.axel fluid change. Finished in short order and no leaks. Very satisfied.

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Google Sep 8, 2023

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Google Sep 6, 2023

Great experience purchasing my new vehicle. Sales team is top notch.


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