Dependable, usually quick service time, customer service oriented and friendly❣️ oh and the cookies make the whole family smile…..
The service technicians were very professional but friendly. My routine oil change and tire rotation went smoothly and took about the hour they predicted. I was able to use some of my rewards so the bill was not too bad.
By far the easiest and most customer friendly purchase process I have encountered in Nearly 30 years. Explained everything and did not waste my time.
Clean and comfortable waiting room. Employees are engaging, willing to help with issues and caring. Organized and wait time is appropriate
I had an issue previously with the wrap warranty not covering an item when I felt it should have. Long story. I previously gave the dealership a bad review for this but the finance manager, Patrick, contacted me and said this should have never happened the way it did, and therefore handled it in such a way that made me have confidence, like I previously did in the dealership, again. I will continue bringing my car there in the future. They deserve a 5 star rating for this.
Really like My Dealership! Feel comfortable there and Everyone is very friendly! Bonus its very close to home.
My experience with the service depart personnel thus far has been very very good. Best that I have ever had in my 55 plus of vehicle purchases
GREAT CUSTOMER SERVICE!!!!
Service and timeliness are important and they did a great job.
Staff is amazing. From the technician that checks you in to billing. Everyone is so friendly and I feel I can trust them.
The staff are very professional and polite, very good service and the waiting time is wonderful. This is the place to go for all your automobile services.
David Baker, who was my advisor was very kind, and even I think, empathetic to my situation, since I thought the part needed to fix it, was covered under the wrap warranty I purchased with the car, and the warranty company says it wasn't. I had a lot of questions and he never once made me feel I was a bother or asking too many questions. He is the reason for the 5 star review I am giving. Buick/GM company as a whole also, so far. I love my car and has not had anything like this go wrong ...
He was very polite and very courtes and he got my car taken care of within a timely matter
Always great service from Joseph Buick & Terry Fryman! I am always able to get a timely appointment. They quickly assess the problem & fix what’s needed. They let me know if the car has other issues that need to be addressed. Prices are reasonable & manageable for me - Terry adds service discounts when applicable. I have complete faith in this service department’s efficiency and knowledgeable service. A testament to their great service - my car has 311,000+ miles on it, and still running like a champ! I know this car won’t last forever, but my next ...
I drive from Liberty Twp to Colerain Ave for service on my GMC Canyon because the service team is so efficient and courteous to me each and every time.
The Service Manager and and his staff have been very attentive to my needs/requests over all of the years that I have been patronizing them. They understand me and appreciate the meticulous care that I take with my vehicles. They have even gone above and beyond on a number of occasions. Very nice people to deal with!
Very nice and helpful staff. Plus, the lounge was neat and clean! Free Wi-Fi and coffee
Joseph Buick GMC is the best. It is so easy to get a deal done. There was no haggling or back and forth. They listen to what you want and do their best to match your needs. The entire sales team is welcoming and responsive. It was a great experience all the way around.
Everyone I dealt with were knowledgeable, helpful and sincere.
Very good service everyone in it was polite. Thank you. I got my car wash.
The staff is so professional and welcoming! They do go above and beyond to keep you informed and comfortable while waiting on service. Thank you
The dealership always does great job. Danny is always patient and understanding. Does a great job.
I have purchased three cars from Joseph Buick GMC because I really have trust and know that my car will be serviced properly.
Excellent Service and the David Baker was very professional. I got my oil change and tires rotated. My car was washed too.
The service department and the advisor were all very professional and kept me advised of what needed to be done to correct the problem. The repair was completed in a timely manner and the cost appears to be fair.
i just got an oil change and a battery in my remote thanks for everything
Everyone in the service department that helped with getting my truck fixed was accommodating and professional. I was kept informed throughout the process.
Good service and good turn around. Easy to contact as well. Will return for service again.
Smooth and easy to buy a car here!!! Drove from Indianapolis and found the perfect car for me and my needs! Special shout-out to Danny and staff that made it so simple!
It was all good the staff is awesome Terry the advisor is the best in the land
Great service from the time I arrived till picked up! Everyone was friendly and a pleasure to work with!
Bought a 2023 GMC Sierra and Chris was awesome during the process. I recommend seeing him.
Matched prices, worked well with me, no issues at all. Easy process to drop off and pick up.
New Car Buyer - Long Time Customer! Been purchasing Vehicles (both GMC & Buicks) from Joseph for over the past 25 years! Shop other dealerships and always get a great deal. That’s why I go back!!
They went above and beyond to fix the issue and make sure it was corrected.
It seemed efficient. The salesperson worked well with us. We found just the right car. Finances went smoothly. Nick the tech person was patient and worked with me extremely well.
I had an appointment for an oil change and tire rotation. I was in and out in about an hour. Advisors were professional and other staff friendly.
Ishaun Casey sales associate help me to buy gmc sierra 1500. Excellent service ishaun , Thank you !
We really appreciated Danny coming in on his day off! Everyone was very helpful and nice!
The guy who waited on me and took care of my car, was exceptionally nice. He got me in and out didn’t need any extra work this time it was quick and easy.
the experience was very good. It exceeded all expectations. We are very happy with the quality of service we receive.
Good customer service & attention to detail for all oil change visits. Also, love Saturday availability
great service and welcoming staff
Everyone was very friendly and Ishaun was very friendly and polite and he is a very good salesman he knows the truck inside and out he took the time to explain everything to me
Easy to make same day appointment. Talked through recommended service. Gave a discount. Very pleased
I was very pleased with the service. The issue was repaired and they took care of my warranty company to be sure I was covered on payments.
I was unable to complete the purchase of my car the first time I came in. I was told you had printer issues.
Found a truck I love! Nick Sander was fast too get back with me and worked out a great deal. Drive from South Carolina too get the truck. The whole time Nick was very responsive and not pushy. Hit up Nick if you need a new car.
Nice people, cooperative, did whatever they could to make me happy.
It is a pleasure doing business with Joseph GMC's service dept. Terry came to the rescue again helping us get our vehicle in for service right away and took care of us once again! Also a special thanks to the ladies that helped us get a rental car so we could get to my husbands doctor appt. Thank-you all for being so caring and helpful. The Thompson's
Steve went too no end to make sure I was satisfied with the purchase of my new car. Very professional
I had a great experience shopping for my Ford fusion with Nick Sander. Straight to the point. Got what I came in looking for. Definitely recommend shopping with Nick!
Came in for warranty repair. William at service was top notch. He kept in contact with me as to the status of the repair through the entire process and set us up with a loaner car. I have used Joseph GMC for service for 17 years and they are always honest and upfront with any repair.
In and out in less than 45 minutes and no hassle for other purchases! Thanks
Excellent customer service by Terry at the desk. He would check with me in the waiting room periodically to let me know what was being done and how long it would take. Other personnel there offered me refreshments while waiting Everyone was very pleasant. Thank you.
Excellent customer service in service & parts. Took care of recall quickly and courteous and friendly.
Was a great experience and the salesman was very helpful.
The whole Joseph Team was very attentive to my needs when buying a new truck. They couldn't be friendlier and glad to do business with them. I look forward to my next purchase. Scott
They had my car ready in a timely manner, clean and they was very friendly.
I HAVE BEEN HAPPY WITH YOUR SERVICE FOR THE 23 YEARS I HAVE OWNED IT.
I have had great customer service at Joseph Buick Service department. I brought my 2022 Envision in yesterday for an oil change. I was told it would be about an hour, and it was done in about 40 minutes or less. I have also bought or leased 4 cars from them. I highly recommend Joseph Buick!
everyone was very helpful and outgoing. they closed at 8 but stayed til after 9:30 to make sure i got to leave with my truck that day
Just enjoy friendly service I received at the dealership a great place to buy your car ok
Employees very professional and courteous. Waiting room very comfortable and complementary coffee and soft drinks.
It was easy to schedule the appointment. David kept me up to date during the service. My second time there with great service. Better price oil changes than other GMC dealerships in the area.
Great place to take your vehicle. Staff is friendly and professional. They have always fixed my vehicle right the first time.
My buying experience was great. My salesman Danny Fluker could not have been better! Finance Manager Kaz Saladin was also outstanding. I would defiantly recommend Joseph Buick GMC to others.
Fast quality work. Advisor kept me informed throughout the process. All my service needs were addressed
David who took care of me was excellent! A wonderful change for this dealership . But my question is why no retain age of personnel. Been going here since I bought my car. 4 1/2 years ago the change in personnel constantly is disappointing….
Easy to schedule service. Oil change, tire rotation and vehicle service performed quickly. Friendly service agents and cashier staff.
Excellent Customer Service
It was a very smooth process from beginning to end. More specifically, my salesman - Danny and finance - Patric were extremely knowledgeable and professional. There was never any pressure.
Purchased cars and trucks at Joseph Buick GMC. Always a good experience, especially the service department. They are on time, friendly and get it done right.
The service manager was very kind and solitious. Appreciate his kindness and concern for me.
Nick and Phil made sure everything was good before leaving the dealership highly recommended.excellent job thank you.
I went to J Welyer looking for a car. They missed up my credit score, running it 25 times. Score went from 656 to 510. Well at Joseph Buick GMC. The salesman was very nice, and helpful. By the time I got ready to leave. I had found a vehicle, and I was happy. No double talk, no trying to get me a car I could not afford. I was ecstacy and happy. Will go back again.
Very clean and the staff is very friendly and helpful hours work great for me
The service advisor was very friendly and did not treat us like we were crazy about our concerns with our new Buick. We were given a loaner vehicle and our car was fixed and ready the next day.
I thought the communication with service department prior to the service and during the service was excellent.
Good inventory. Good location.
Good customer service. Well made vehicles. Solid Interest rates and I am very happy with my vehicle.
Danny was very helpful and knowledgeable about details and the vehicle i purchase.
Friendly, courteous, and efficient service.
I was pleased with the service they are very nice at this location. Thank you
Always great service and quick turn around on fixing my. Car. Service guy was great
Easy to work with. Nick kept me updated in the car I wanted and called as soon as it arrived. Smooth process.
Trans. and front/rear trans.axel fluid change. Finished in short order and no leaks. Very satisfied.
Great experience purchasing my new vehicle. Sales team is top notch.