Customer Testimonials
I bring both my husband's and my car here for service, and they are always incredible. This morning, Tommy got me checked in and actually told me I had a better coupon than the one I originally gave him and helped me find the correct one. He also took it upon himself to wipe down my husband's very dirty windshield after I asked for a towel or rag to do it myself. Their waiting area for service is very comfortable and they have coffee and drinks for you. You also get a free pack of cookies every time. ...
My appointment was at 825 am got there early and was out by 9 am was very satisfied
Had a great experience with Joseph Buick. They were able to get a deal done that no one in my city could get done. Very friendly and accommodating staff.
My wife and I had brought in our 2019 GMC for routine service and had the absolute pleasure of working with Chris (was his first day) and from begining to end we felt taken care of, well informed and at times entertained with plenty of laughter. Welcome to the GMC brand looking forward to working with you from here on out! God bless.
Service personal behind the desk were very professional and prompt in telling me what was wrong with my vehicle .
Service Department is polite and efficient. Tommie greeted us with a smile and had a driver take me home and pick me up when service was finished.
Friendly, professional, spacious and comfortable waiting area. Work completed in a timely manner for a reasonable price.
The staff at this dealership are always top notch! We've had great service and a great experience each time we've been in! We're glad to see Dennis Bettis back! The most enjoyable purchase and service experience!
Nothing but the best, excellent customer service!! Very easy to work with and Terry in service is the best!!
Every thing went well. Service was exceptional. Staff should greet customers with a smile instead of a stare
Courtney and Ra'shaad are great people! They both worked hard to get us in the car we wanted. They also both have great personalities! Definitely will come to see them any time I'm in need if a car!
Quick and easy to deal with, and very accommodating with what I wanted. I also wanted a local dealer.
I love this dealership. Every time I come in to have my car serviced/repaired. I am greeted warmly and with a smile. The repairs are always done in a reasonable amount of time, however, if more time is needed, you are made aware of it. In this case, a loaner or shuttle service is offered. I would highly recommend this dealership to my family and friends.
This has been my first time ever buying a car or having a car serviced by a dealership. My recent experience having my Lacrosse worked on was very good. Everyone that worked in the service department was friendly and very helpful. Tommie Johnson was my service consultant and he was wonderful. He was patient with me and answered my questions clearly. I really appreciated being able to get a ride back to my house as my car was being serviced. That was a nice surprise. Great Job guys!
Very satisfied with the work that was done. It was finished in a timely manner. I thought I needed a new brakes, but I didn’t and the expert mechanics made sure they only did the work that was needed.
Tommy, Terry and Vada in the service department are all so very kind! It was a real pleasure speaking with them during my recent visit and realizing how connected we all are.
it was a pleasure working with your team and made the buying experience easy and unpainful.
My experience at Joseph Buick exceeded expectations, thanks to salesman Courtney Gales, who provided a pressure-free shopping environment through his active listening and real conversation. The staff's helpfulness and friendliness added to the overall satisfaction. True definition of customer service.
So far- so good. We purchased our first car from them a few days ago and are hoping for the best
I just purchased a 2024 Sierra 1500 from Joseph GMC and it was a FANTASTIC experience. Ra'Shaad and Cortney provided excellent customer service and did everything in their power to make sure I was getting the best possible deal on the vehicle I purchased. I had my family with me and they were super accommodating and friendly to them including my very loud and very jolly toddler. The waiting area was clean and comfortable as well. Highly recommended and I will definitely be shopping there again.
Dennis Betts,was awesome he went above and beyond! Great personality and wanted to make sure we were satisfied with our deal we made ,and he made sure our truck was cleaned and topped of with gas ,it was ready for us when we arrived to pick it up! And I want to give a shout out to Pat in fiance he was also awsome made everything smooth and easy .
Tommy’s the best service guy ever dealt with it was a great pleasure dealing with him
Everyone in the service department is very nice and professional treats you like family every time
Very nice employees and overall quick service comfortable area to wait , very clean , and just great customer service
Great service from Danny and IShaun. They worked with my son and I and made sure everything was taken care of prior to our vehicle purchase.
Good, quick service! Upfront and thoughtful. Will come back for future service. Thanks for the good work.
They are always on time and explains all their service. Very courteous and listens to any concerns I have
Danny was excellent to work with for the purchase of my new truck. Considerate and straight forward in how he negotiated our deal.
Courtney and Rashaad were amazing!! They both made the car buying process super easy for me. Courtney and Rashaad were both very respectful to both me and my grandmother !! I will forever recommend Courtney to anyone I know searching for a car !! Thank you Joseph Buick.
Everything went well and was done ahead of schedule. What real nice is the car wash .
Very pleased with the sales experience Will return when i need another vehicle
Always feel taken care of and like family at Joseph GMC! I’ll be a forever customer!
Our salesman Dennis Bettis was outstanding. The new car prep not so much. Lots of water spots on outside of car. Windows were streaked and only 3 of the 4 wheels had the tire shine spray on them. I also wanted my car sticker that was in the window. They told me it was in the glove compartment. Nope not there.
We were looking to get a car for our daughter and everyone at Joseph Buick GMC made that experience a pleasant one. Thank you.
Great to work with from start to finish! Love my new Acadia!
Cortney was the best cars salesman, he made the process very quick and had great customer service skills. Thank you so much.
Joe was super helpful and a pleasure to work with! I drove almost 2 hours to look at the car that I ended up buying that night. It was prepped and ready when I got there, no hassle, no waiting. I'll definitely be back for a future purchase.
I had a great time buying my first car here! Gavin was very friendly and helped me trade in my old car, while showing me all the new features on my new ride!
Service dept - Tommie Johnson is friendly, nice, listens, engages with customers. My car was finished earlier than they predicted, always a plus. Friendly staff. Car now runs great!
Very friendly service, no pressure sales our representative was very courteous and professional. Would highly recommend
We love this dealership they always get us in and out as promised, and take care of everything that needs to be done in a timely manner
Great service. Was well informed along the way. Tommie helped while Angie was at lunch.
I needed a tire patch. You were able to do it without an appointment and within an hour. thanks
Very good service all of the employees were great coffee was great can't wait to come back
Tommie explained services performed in detail and was prompt and courteous. Provided a ride home which was appreciated.
Cannot say enough good thing about my experience here. Everyone we encountered was phenomenal but Terry certainly stuck out for going above and beyond. We will always go here for all of our needs!
One of the best car buying experiences I have had in 40 years of purchasing vehicles from a dealer. I-Shaun, Chris, and staff was so friendly and went out of their way to accommodate us. The process was streamlined and very efficient. Definitely will recommend the Joseph group to family and friends.
Informed and genuine service representative. Facility and personnel above average in all areas. We need more experiences
In service was good service out was good service all around was good except my tire pressure came back wrong
quick, prompt and exended warranty covered it. Due to needing to cource repair part I was chaffered home and then later in the day returned to pick up.
Always prompt and professional. Appointment was easy to schedule and service got me right in and out. They even gave me cookies!
Best oil change ever! I first came pulled up the man walked out with a big smile like good morninggg are you miss smith I’m like that would be mee then I got in the lounge was looking for the bathroom the lady walked me all the way to the bathroom then I sat they was done in about 30 minutes and then gave me a whole pack of cookies I was like well you guys are just wonderful what the heck ! And they washed my car🥰 I love my Buick encore can’t wait to see what they put ...
Incredibly impressed with my experience! I had to get a standard oil change and the staff was so kind, efficient, and really took care of me. I usually dread having to go to any service center but these guys were incredible. I’ll be back again!
Our salesman Dennis Bettis was great! Super nice, no pressure. Very accommodating and patient. Totally understood we needed to think about our purchase. Decided on the Buick Encore Avenir and we’re very pleased so far! We drove a Lexus before this and really liked the Buick Encore better. The Lexus was just too big for our liking and we feel the Buick offered so many more features at a lower price.
Very easy to work with and trustworthy! Tommie is a phenomenal service advisor and they get the job done quick and accurately.
Danny made my experience with Joseph Buick GMC a great and positive one. He was very helpful and nice. I’m glad I chose Joseph Buick.
We had a great experience when we purchased our Lease Thanks Danny Fluker for making the process easy.
Had to return the next day. Rotated tires and vehicle had a vibration. Service tried to sell me new tires at $250 a piece . Keep in mind it's not the tires the vehicle is new. This was first service
Bought the 2500 denali hd ultimate.. Kentrell was a huge help made the buying process smooth and easy super cool to work with thanks Joseph Buick GMC for getting the truck of my dreams!!
Very pleased with quick appointment time and serve of my vehicle. The serviceman was friendly and professional. The problem was addressed and corrected.
The best service advisor on this side of the Mississippi River Terry makes it easy to work with
Great experience leasing our 2024 Buick Enclave. Danny our internet sales manager was great to work with our lease purchase. He responded quickly to our internet inquiry, very pleasant and low pressure on our transaction. Patrick in the Finance Department also very great to work with our lease financing.
From Sales to Service very professional and courteous. Definitely will keep going back. They took very good care of me and my vehicle.
Great place to shop for car ..:.Very friendly great customer service out going and reliable cars
Friendly, professional love the respect that was shown to me and my wife sales person Awesome
Everyone was so pleasant. The service was done in a short period of time. Thank You‼️
Quick diagnostic - fast service and charge less than estimate. Thanks for getting me back on the road.
I’m always satisfied when Mr Tommie Johnson is involved with my car care. He’s honest and professional. I’m he came. back
Both the receptionist and techs were very helpful and worked very hard to get my difficult repair completed and did extra work to get as much as possible paid through my extended warranty. I was also provided a loaner car while my car was being fixed.
I-Shawn was helpful and courteous. The oil change, tire rotation & alignment went smoothly. The car looked fabulous with all the scratches painted. Thank you.
Great experience buying our new Buick - everyone was friendly and nice, our salesperson was most helpful and knowledgeable.
Very friendly professional and prompt. The team did an awesome job. The wait time was not too long.
Stopped in today re a minor problem. Thanks to Kerry (or could be Cary) and Angie who were very helpful in resolving the issue. Have dealt with Joseph Buick for many years.
Danny was excellent to deal with! Could not have asked for a smoother buying experience.
Great experience. I didn’t feel pressured and the process was very easy. Manager answered my questions thoroughly and worked with me on getting a good price on extended warranty.
We had a great experience with Elisha and Scott! They were both extremely helpful and accomodating to us with all of our last minute needs. Elisha went out of her way to make it easy for us, and we love our new (used) car that we purchased.
If you are looking to buy, go to Elisha. Hands down the best salesperson I've ever come in contact with. She got me exactly what I wanted, down to the exact color. She stayed in contact with me until I was able to come in. She will set up everything for you in your new vehicle and she will walk you through every step. When we are ready to purchase our next vehicle, she is our salesperson. She is truly genuine and she isn't just out to sell you whatever. If they don't have what you want, ...
Service was performed as agreed in a timely and professional manner. The Service Advisor, Tommie, was very helpful.
The service department is always courteous and professional. They complete the required service within the time frame quoted. And the waiting area is comfortable and relaxing. I will continue to bring my car here for service.
TOMMIE Johnson was very polite and kept me informed on what was going on with my car..
Elisha was extremely helpful to us in finding the exact right car for my daughter. She worked with us to answer all of our questions, and she went out of her way to accommodate us when we had to come and buy the car before she was expecting us. She was sweet, pleasant, and enjoyable to work with. Scott also helped us with our purchase and he made the whole thing possible. Our entire experience was very warm and welcoming.
Drove several cars till my wife and I found the right car we were looking for. We got a great deal and they worked with us to get the added warranty and undercoating so we can keep the car for many years .
I have been happy about this dealership with what they have done for me. Everything has been great. They fixed my car on a defect that should be covered by a recall but I had to pay because GMC said no. They have gone out of their way for me. GMC corporate is who is not wanting to help me with financial assistance by paying for the repair
Terry is the world's best service advisor,he is a remarkable gentleman knows how to treat is customer's
Karl and his team are very professional and quick to respond and take care of the costumer. I really love the way they always take care of me in a timely manner. Way to go Joseph Buick service.
ELISHA, was on the lot when I pulled in told her what i was looking for we drove one encore i look at about 2 more and bought one they are very nice.
Tommy is the best I enjoyed working with him her cares and did a great job.
My experience was great. I was approached right away by salesman Gavin Nash. Mr. Nash answered all my question and assisted me throughout my purchase. I would have never known Mr. Nash was new to the job if he hadn’t told me and believe Mr. Nash has great potential at Joseph Buick GMC. Everyone I spoke to and worked with for my purchase were great. Would recommend this dealership.
I love there service department. They get the job done when it comes to fixing the problem
Super courteous and helpful staff! Thw waiting area was clean and comfy and my vehicle was ready in no time - clean too!!
I came in knowing what I wanted & they got me in & out quickly. Excellent service!
Easy check-in. Friendly Staff. Minimal wait time. Upfront on any issues and recommendations. Smooth payment process.
I was very pleased with my experience getting my oil changed. They were on time with my appointment and I was in and out within an hour.