Customer Testimonials
I can just trust them to tell me the condition my car is in and tell me of any upcoming service it may need.
Polite. Took me right away. Didn't fix anything unnecessary. Honored coupons. Gave me date for battery replacement.
Personnel was very friendly. Work was performed on time and completed exactly as expected. Service adviser was able to find me a coupon.
The service department is always helpful and will get your car in as soon as possible.
My car was towed to Joseph Buick on a Saturday. Due to winter storm over the weekend they were short staffed so no one was able to work on my car until Wednesday. all my car needed was to get a new battery and oil change. I got a call my car would be ready around 10:30. When I arrived I paid for the service but no one could find my key. I waited over an hour to no avail. Finally one of the staff told me they would have to me a new key and fob and would deliver my ...
Quick services with appt. Great consumer support for your needs. Having issues with passenger mirror changes position on rear drive and never goes back to its normal position. Haven’t had luck with it yet
I worked with Chris and he was great! He was able to get my car diagnosed properly and repaired after a bad experience with another shop where I had to take my car back four times. Once diagnosed, he kept me informed throughout the process. I’ll definitely recommend this shop and Chris.
Courtney was incredible to work with! He was down to earth and super accommodating. Our experience was a very refreshing experience.
Danny was very helpful in answering my questions before we drove two hours to see the vehicle. When we got there, everyone was very nice. The vehicle was started with the heat on. We promptly took the car for a test drive. Danny explained everything the dealership does to check the vehicle. We loved the vehicle and purchased.
Dennis in sales Was very respectful and easy too work with. EZ PZ. i WOULD RECCOMEND THIS DEALERSHIP!
Tommy , Mike and the entire staff was professional and displayed excellent customer service Pleasant environment
The sales staff were professional and helpful. The facility was clean and open, waiting room was well designed. Danny was a big help.
No complications.
The service department is one of the best! I choose Joseph's not just for their sales department, but, more importantly, for their Service Department. I have been getting my cars serviced at Joseph's since 2001.
Always professional. Friendly staff. Always on time when I make my appointment. I love it when someone greets me with a smile.
Awesome Experience! Joseph Buick GMC makes dreams happen! Just bought my 2023 C8 Corvette Stingray from them and it could not have been a better celebration! From our salesman, Colt, to our finance manager, Caz - the whole place has a family vibe that makes a potential anxious-ridden drama into a smooth flowing process. I had a few demands and they met everyone - including putting this 70k supercar up on a rack for me to see the undercarriage. The service tech, Alex, was super-knowledgeful and gave me his honest, technical assessment - this car rocks! Thanks Again, Joseph Buick GMC. ...
Danny was amazing. No matter what the question he had the answer. He was such a pleasure to work with!
Maintenance
Courtney in sales and Tommie & Vada in services have been great to work with during the sales process
great service timely repair friendly staff and very clean and well designed waiting are a for customers
Another job well done! I know my vehicles will always be taking Care of. Thanks so much
Work was completed on time. Service manager kept me aware of any problems they found
This dealership was clean, efficient, and the employees were very courteous. The waiting room was bright and inviting with plenty of coffee.
Always professional!! Big smiles!!😁 plus making sure everything was done to my satisfaction!! 💯 Just awesome human beings!!❤️
Bought vehicle at night didn’t notice 3 of 4 tires were on their last legs brought car back new tires were installed !
I have experience with Joseph Buick GMC with my 2005 Buick Lacross in 2024 new power steering pump and other thing with the power steering pump and put new Brakes and rotors on my car so far need to figure out why the engine light it still on the dashboard and need more work done to it etc.,
Ask for Ra’Shad, one of the managers. He is friendly and willing to make you a deal!! DO IT!!!
Went to Joseph Buick my check engine light came on; I have warranty I didn't have to use it because of some kind of recall, Thank You Buick.
Excellent, I have always brought my vehicle in for service to Joseph Buick GMC since i bought it there in 2017. Always courteous and friendly towards customers.
Friendly and competent. Comfortable waiting area. Quick service. Greeted me as soon as I arrived.
I found the car my dad was looking for and he drove from South Carolina to get it. I’Shaun worked with us and had the deal done quickly. When we showed up all we had to do was drive the car and sign the papers. Everyone was super polite and we felt zero pressure. I would definitely do business when them again.
Salesman was great. Thank you Dennis. Made us feel very good about the whole process of leasing a car. Easy to work wirh. Will be back to get another car in the future.
Upon seeing my vehicle at the dealership Terry called me right away to find out what happened. The truck was looked at right away. Transmission had gone out. Terry thought it would take about a week to get the transmission and install it but he was able to find one pretty local and the truck was fixed in two days. Terry was great. He also had someone pick me up from the rental place to take me back to my truck.
Courtney Gales did an exceptional job and helped meet my needs during my vehicle search
Brought my suv in for an oil change. Due to a scheduling error on my part, I did not have an appointment. The service department was still able to slip my car into their schedule and got the oil change and tire rotation done. I was out in about 30 mins, great service!
Worked me in the next day when my check engine light came on. Very helpful. Always nice to see Tommy Johnson again. We go way back with him (a 1990s Park Avenue).
I made a deal with this dealership online and on the phone for the vehicle I wanted. They made the process very fast and easy, for that I am appreciative. They even valued my trade for me online too! Only knock was for service at the dealership. Sales rep that made deal with me on the phone barely greeted me. I basically sat with another individual and finalized everything while at the dealership. No one offered me any refreshments either, not even water. Very minor issues, overall im satisfied with my purchase and the dealership. Thanks guys, keep up the ...
All work was performed at a timely fashion as told. Very happy with the performance of the gentleman Tom that handled my account
Tommy BKA (Snake) he's the man great customer service Thank you to Tommy in the service dept.
Quick in and out with salesman Scott and General manager Chris Thanks guys.
Had a very good experience att service center . Very friendly staff and prompt service. Would recommend this dealership to others.
Always have a good experience when going to the dealership, Joseph Buick, Great people good service
Terry at check in counter very kind and courteous. Explain in detail service. And job well done
Very friendly, professional and knowledgeable. Oil change and tire rotation was finished in a timely manner.
Good service in a timely manner. Service desk person was great help. Will bring my vehicle in when needed.
Excellent service and great customer service. The work was completed in good time. It was a bit pricey but I love Buick.
Very pleased with our experience here. Cortney Gales went above and beyond to help us with our new car purchase. Everyone was extremely helpful and very friendly.
This was a very Quick and easy process from beginning to end. I’ll be back next time I need a vehicle.
I always get my work on my Buick LaCrosse done here. I was very satisfied!
Excellent Service And Friendly Staff!! Always Willing To Accommodate Your Needs!!! Would Recommend Them To Everyone!!!
Thanks to Ryan Metz for all of his assistance. I told him what I was looking for and looked around the car lot and found me just what I wanted. When I came in to test drive the car he was very accommodating. He answered all of my questions. I am happy with the car that we picked out.
I always have a great experience when Tommy helps me at the service desk!! He is such a joy..
Terry Fryman is the service person I am very glad to deal with. He is careful to explain what my problem was and he explained what service will be needed in an upcoming appointment (when the car reaches 100,000 miles).
Friendly, timely service. Always a good experience. I wouldn't go anywhere else for service.
They treated with highest respect and what they promised they provided. They did a very good job.
Good dealership, able to work with you. I would recommend this dealership to anyone buying a vehicle
Very warm and friendly, lots of smiles from the staff. Would recommend to anyone. Love Joseph Chevrolet
Excellent dealership. Awesome staff and excellent workmanship. Always get good service. Everyone is very nice and professional.
Tommie Johnson is and was the best. He always takes care of all my needs ❤️
Service staff was awesome and looked into my warranty so I was covered on the oil line issues I had when I brought my Yukon in for an oil change. thank you, Terry!
Professional on All Levels. Smooth and Easy Process. I will continue to do business with Joseph GMC in the future.
Courteous and knowledgeable, helpful and responsive to any questions or concerns I had regarding the services needed on my vehicle.
It was very good overall. They got my truck back to service immediately. Tom was very friendly when signing me in.
Good service. Labor is very high. Parts cost less than labor on over $2000 bill.
Friendly service techs Quick service for oil change and tire rotation Easy online service booking Clean waiting room and restrooms
I bring both my husband's and my car here for service, and they are always incredible. This morning, Tommy got me checked in and actually told me I had a better coupon than the one I originally gave him and helped me find the correct one. He also took it upon himself to wipe down my husband's very dirty windshield after I asked for a towel or rag to do it myself. Their waiting area for service is very comfortable and they have coffee and drinks for you. You also get a free pack of cookies every time. ...
My appointment was at 825 am got there early and was out by 9 am was very satisfied
My wife and I had brought in our 2019 GMC for routine service and had the absolute pleasure of working with Chris (was his first day) and from begining to end we felt taken care of, well informed and at times entertained with plenty of laughter. Welcome to the GMC brand looking forward to working with you from here on out! God bless.
Service personal behind the desk were very professional and prompt in telling me what was wrong with my vehicle .
Service Department is polite and efficient. Tommie greeted us with a smile and had a driver take me home and pick me up when service was finished.
Friendly, professional, spacious and comfortable waiting area. Work completed in a timely manner for a reasonable price.
The staff at this dealership are always top notch! We've had great service and a great experience each time we've been in! We're glad to see Dennis Bettis back! The most enjoyable purchase and service experience!
Nothing but the best, excellent customer service!! Very easy to work with and Terry in service is the best!!
Every thing went well. Service was exceptional. Staff should greet customers with a smile instead of a stare
Courtney and Ra'shaad are great people! They both worked hard to get us in the car we wanted. They also both have great personalities! Definitely will come to see them any time I'm in need if a car!
Quick and easy to deal with, and very accommodating with what I wanted. I also wanted a local dealer.
I love this dealership. Every time I come in to have my car serviced/repaired. I am greeted warmly and with a smile. The repairs are always done in a reasonable amount of time, however, if more time is needed, you are made aware of it. In this case, a loaner or shuttle service is offered. I would highly recommend this dealership to my family and friends.
This has been my first time ever buying a car or having a car serviced by a dealership. My recent experience having my Lacrosse worked on was very good. Everyone that worked in the service department was friendly and very helpful. Tommie Johnson was my service consultant and he was wonderful. He was patient with me and answered my questions clearly. I really appreciated being able to get a ride back to my house as my car was being serviced. That was a nice surprise. Great Job guys!
Very satisfied with the work that was done. It was finished in a timely manner. I thought I needed a new brakes, but I didn’t and the expert mechanics made sure they only did the work that was needed.
Tommy, Terry and Vada in the service department are all so very kind! It was a real pleasure speaking with them during my recent visit and realizing how connected we all are.
it was a pleasure working with your team and made the buying experience easy and unpainful.
My experience at Joseph Buick exceeded expectations, thanks to salesman Courtney Gales, who provided a pressure-free shopping environment through his active listening and real conversation. The staff's helpfulness and friendliness added to the overall satisfaction. True definition of customer service.
So far- so good. We purchased our first car from them a few days ago and are hoping for the best
I just purchased a 2024 Sierra 1500 from Joseph GMC and it was a FANTASTIC experience. Ra'Shaad and Cortney provided excellent customer service and did everything in their power to make sure I was getting the best possible deal on the vehicle I purchased. I had my family with me and they were super accommodating and friendly to them including my very loud and very jolly toddler. The waiting area was clean and comfortable as well. Highly recommended and I will definitely be shopping there again.
Dennis Betts,was awesome he went above and beyond! Great personality and wanted to make sure we were satisfied with our deal we made ,and he made sure our truck was cleaned and topped of with gas ,it was ready for us when we arrived to pick it up! And I want to give a shout out to Pat in fiance he was also awsome made everything smooth and easy .
Tommy’s the best service guy ever dealt with it was a great pleasure dealing with him
Everyone in the service department is very nice and professional treats you like family every time
Very nice employees and overall quick service comfortable area to wait , very clean , and just great customer service
Great service from Danny and IShaun. They worked with my son and I and made sure everything was taken care of prior to our vehicle purchase.
Good, quick service! Upfront and thoughtful. Will come back for future service. Thanks for the good work.
They are always on time and explains all their service. Very courteous and listens to any concerns I have
Danny was excellent to work with for the purchase of my new truck. Considerate and straight forward in how he negotiated our deal.
Courtney and Rashaad were amazing!! They both made the car buying process super easy for me. Courtney and Rashaad were both very respectful to both me and my grandmother !! I will forever recommend Courtney to anyone I know searching for a car !! Thank you Joseph Buick.